Refund Policy

1. General Information

This refund policy applies to all products purchased on our e-commerce website specialized in construction materials.

2. Refund Conditions

2.1. The product must be returned in its original packaging, unopened, unused, and in good condition.

2.2. The product must be returned within 14 days following the receipt of your order.

2.3. The receipt or proof of purchase is required to process a return.

3. Exceptions

3.1. Any product that has been opened, used, or altered will not be accepted for a refund.

3.2. Discounted products are not eligible for a refund.

4. Return Process

4.1. To initiate a return, contact us at info@gomat.ca. Please provide your order number, the product(s) you wish to return and the reason for the return.

4.2. We will provide you with specific instructions on how to return your product..

5. Refund

5.1. Once we have received and inspected your return, we will inform you of the approval or rejection of your refund.

5.2. If your return is approved, your refund will be processed and automatically credited to your original payment method within 10 business days.

6. Return Fees

6.1. The shipping fees for returning products are the responsibility of the buyer.

6.2. If the product received is damaged or if an error was made on our part, we will cover the return shipping costs.

7. Damaged Product

If you receive a damaged item, please report it to us within 48 hours of receiving your order. Claims made after this period will not be accepted.

8. Contact us
If you have any questions about our refund policy, please contact us at info@gomat.ca